SBI Card Hiring: Assistant Manager – Vendor Management, Collection Telecalling
SBI Card Off Campus Drive 2025: Hiring Assistant Manager – Vendor Management, Collection Telecalling. Candidates with Bachelor’s Degree are eligible to apply. The detailed eligibility criteria and application process are given below.
Job Summary:
| Company Name | SBI Card |
| Position | Assistant Manager – Vendor Management, Collection Telecalling |
| Required Qualification | Any Graduation |
| Salary Range | Up to Rs 3 Lakhs INR CTC |
| Experience Level | 0-2 Years |
| Employment Type | Full Time |
| Job Category | Private Job |
| Job Location | Lucknow |
Key Roles & Responsibility:
- Execute collection strategy for the site, track performance and give inputs to PM
- Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning
- Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues
- Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances
- Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders
- Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources
- Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required
- Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends
- Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral
- Ensure necessary training /certifications for tele calling staff in line with compliance requirements
- Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites
- Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures
- Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts–Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc.
Measures of Success
- Resolution Rate
- Normalisation Rate
- Roll back rate
- KP targets
- PLI penetration
- Money collected
- NFTE productivity
- Tele Retention rate
- NFTE training coverage
- Customer complaints volume
- Vendor SLA adherence
- No adverse observations in internal/external audits
- Process adherence as per MOU
Academic Qualifications:
- Any Graduation
Required Skills:
- Credit Card knowledge along with good understanding of Collection Processes
- Knowledge of dialer strategies
- Experience of managing large distributed vendor teams
Competencies critical to the role
- Stakeholder Management
- Result Orientation
- Process Orientation
- Problem Solving Skills
About Company:
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto ‘Make Life Simple’ inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.
SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
How to Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
